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FAQ

How do I pay for hourly parking

Paying on site: Simply scan the QR code on the signage at the parking facility and select your desired rate option.

Paying online: You can make a payment through the app or website. Use the search bar to find your address or the address of the parking facility you want, then choose the “park now” option to complete your payment.

Where can I view hourly rates?
Our hourly parking rates vary based on the location, rates can be view directly on our website or on the secure a spot app.
Can I park overnight with hourly parking?

Overnight parking varies per location. Refer to the on-site signage for more information.

Are there any restrictions on oversized vehicles?
When parking an oversized vehicle, you will need to pay per space the vehicle takes up.
Can I book a spot in advance?

Hourly parking can be booked up to 30 days in advance.

In and Out Privileges?

Hourly parking and multi-day bookings do not include in-and-out privileges. Once you park, your space is not guaranteed if you choose to leave and return later during the same parking transaction. Only monthly permit holders are allowed to enter and exit the facility multiple times throughout the duration of their permit.

What payment options are available for hourly parking?
We accept credit card payments only.
I paid for parking and received a violation
Visit the violations link and dispute the violation.  On your dispute submission, provide your violation number and license plate and we will help resolve this quickly.
Refund

Secure Parking offers refunds for hourly parking as long as the customer contacts them at least 24 hours before the designated parking time. To process the refund, you can either reach out directly to Secure Parking or cancel your booking via the app for an automatic refund.

Flexible parking options?

We offer a Multi-Day Booking option for users who need parking over several days. To book, simply download the Secure A Spot app and select Book – Multi Day Booking. You can book a minimum of 5 days and up to 20 parking sessions. Once your booking is confirmed, you’ll have access to the parking facility for the entire day on the selected dates. On your booked days, just drive to the facility and park—your spot will be ready.

How does Early Bird parking work?

To use the Early Bird option, simply purchase it through the app or by scanning the QR code on-site. You must enter the facility within the specified time frame and exit within the designated exit window. Please note that time frames may vary by location, so be sure to check the available times for your chosen facility before purchasing. If you enter before or after the Early Bird hours, or exit outside of the designated exit time, your parking rate will be adjusted to reflect the actual times used.

Do you offer a grace period?

We offer a 10-minute grace period at the beginning and end of your parking session to allow time for purchasing or extending your parking as needed. Please note that in our ungated facilities, parking must be paid before you leave your vehicle in the facility.

When do I pay for parking?

Ungated facilities: Parking must be paid for within 10 minutes of leaving your vehicle in the facility. You can pay either through our app or by scanning the “Scan to Pay” signage on-site.

Gated facilities: Upon entry pull a ticket or swipe your credit card or pre-book your parking via the app.